Cancellation & Refund Policy

Cancellation & Refund Policy

At carzrentalbooking.com, we understand that travel plans can change. Our goal is to provide a simple, flexible cancellation and refund process to give you peace of mind when booking your car rental.

1. Cancellation Policy

You may cancel your reservation any time before the scheduled pickup. The cancellation terms depend on your booking type:

• Standard (Non-Prepaid) Reservations: Cancel anytime with no fees. No charges for changes or cancellations before pickup.
• Prepaid Reservations:
  • Cancel more than 24 hours before pickup for a full refund.
  • Cancel within 24 hours of pickup: $50 cancellation fee applies.
  • No-shows: Full prepaid amount may be forfeited.

2. Refund Policy

Refunds are processed promptly to your original payment method. The rules are:

• Full Refund: Prepaid reservations canceled at least 24 hours before pickup.
• Partial Refund: Cancel within 24 hours of pickup: refund minus $50 fee.
• No Refund: No-shows or cancellations after pickup time.

3. Modifying a Reservation

You can modify your reservation for pickup date, return date, locations, or vehicle type. Keep in mind:

• Modifications may change the rental rate based on availability and demand.
• Prepaid bookings may require canceling and rebooking, which could incur fees.
• All changes must be made before the scheduled pickup to avoid penalties.

4. How to Cancel or Modify

Options to update your booking:

• Log in to your Carzrentalbooking account and access "My Bookings".
• Use our mobile app for quick changes or cancellations.
• Contact our customer support team via email or phone for assistance.

5. Refund Timelines

Refunds are typically processed within 7–10 business days. Depending on your bank or card provider, funds may take longer to appear. If you don’t receive your refund after 10 business days, please contact customer support.

6. Additional Terms

• Refunds are issued only to the original payment method.
• Bookings made through third-party platforms must follow their policies.
• Seasonal rates, promotions, or regional conditions may affect eligibility.

7. Customer Support

Our support team is available 24/7 for any questions regarding cancellations, modifications, or refunds.

Email: info@carzrentalbooking.com
Phone: 1-800-859-6034